Refund Policy

We also handle reports of damage, flaws, shipping the wrong item, missing pieces, and substantial differences from the product description. To apply, provide the order number, checkout email, and issue details; add item and packaging photos or video for damaged, defective, incorrect, or incomplete deliveries.

Mail is the return method, with a free label provided in the original package; return shipment must wait until we authorize it. There is no restocking charge, while replacement choices depend on available stock.

Refund processing takes place within 10 days after approval, using the original payment method.

You may request a return or exchange for new items with or without a defect. Contact us to request a return or exchange no later than 30 days after delivery.

You can return a non-defective item because you changed your mind, prefer something else, or ordered the wrong product. Only new, unused products in original condition qualify; keep all original packaging, labels, and supplied accessories.

Email: virginiaoliveira.brito@gmail.com
Mailing address: 280 Waianuenue Ave, Hilo, Hawaii, 96720, United States
Phone: (434) 843-8801