FAQ

Are non-defective returns possible? You may request a return or exchange for new items with or without a defect. You can return a non-defective item because you changed your mind, prefer something else, or ordered the wrong product. Contact us to request a return or exchange no later than 30 days after delivery. Only new, unused products in original condition qualify; keep all original packaging, labels, and supplied accessories.

Is a return label provided? Mail is the return method, with a free label provided in the original package; return shipment must wait until we authorize it. There is no restocking charge, while replacement choices depend on available stock.

How do I report a shipment problem? We also handle reports of damage, flaws, shipping the wrong item, missing pieces, and substantial differences from the product description. To apply, provide the order number, checkout email, and issue details; add item and packaging photos or video for damaged, defective, incorrect, or incomplete deliveries. Refund processing takes place within 10 days after approval, using the original payment method.

Where are the full terms and contact details? Footer links lead to the complete policies, and the email, address, and phone below connect you with us. What about cookies and advertising measurement? We use necessary store cookies and may use optional analytics or ad measurement technologies where lawful and consistent with available consent choices.

Which products are available? The catalog covers thinking putty, scented putty, slime, creative mixing kits, and related accessories. Where are payment options listed? Checkout shows the methods available for the order, including credit/debit card payment.

What are the time estimates? Processing normally takes around 1–2 business days and is separate from the 3–5 business days estimated for transit. Where can I check shipping cost? Checkout displays charges and any free shipping eligibility, while arrival estimates remain subject to variation.

Email: virginiaoliveira.brito@gmail.com
Mailing address: 280 Waianuenue Ave, Hilo, Hawaii, 96720, United States
Phone: (434) 843-8801